Barriers
of Communication
Communication is
the process of passing information and understanding from one person to
another, any thing that obstructs the free flow of communication is referred to
us Barrier of communication- E.g. Problem in encoding and decoding, wrong or
defective communication channel, noise in the channel etc. Barrier may arise at
any of the following level:
1. The sender’s
level
2. The receiver’s
level
3. The medium of
communication.
Types
of Barriers: The barriers to communication in an organization may be
broadly categorized into following groups:
1. Physical
barriers
2. Socio-
psychological or personal barriers
3.
Organizational barriers
4. Semantic barriers
5. Mechanical
barriers
However, such a
classification does not suggest that these are mutually exclusive. Rather, it
is helpful in understanding the nature of communication barriers.
1. Physical
Barriers: There are the environmental factors that also obstruct or
reduces the sending and receiving of communication, such as physical distance
distracting noises and other interferences difficulty arises in communicating a
message, when the physical distance increases:
I. Noise: Noise
is first and foremost barrier to effective communication. Noise may be caused
by machines, equipment, communication device, disturbances in the time of
transmission etc. noise also encompasses many other factors such as the sender
may use ambiguous or confusing signal. The receiver may misinterpret the
message. Thus communication is likely to be spoilt due to noise.
2. Socio-psychological
or personal Barriers: There are certain socio psychological factors
which restrict the free flow of communication. They are the attitude and
opinions, status consciousness, ones relations with fellow workers, seniors, and
junior’s etc. family background. These restrict participative communication:
I. Motives,
attitudes, judgments, emotions, and social values of people from the part of the
personal barriers. Psychological distance is also developed with this.
II. Individual
Differences: There are differences in the motives, attitudes and sentiments of
the people. So this causes problems in encoding and decoding other’s
sentiments, attitudes and motives.
III. Differences
in interest: The interest of people also differs. A problem may be important
for one person but may not carry weight for another. The ideas, question,
attitudes, feelings etc of other party may represent an obstacle to one’s own
personal goal.
IV. Division of
People: Communication is ideas and viewpoint also gets affected by the division
of people into classes, castes and communities.
V. Difference of
view points: Communication suffers when there are differences in view point of
the different people.
VI. Lack of
planning: Good communication never happens but has to be planned. When people
take it lightly and communicate without planning it turns into mis
communication or mal communication.
VII. Cultural
barriers: Due to difference in the cultural background the same word, phrases,
symbols, actions etc. may mean different to different group of people. Mis
understanding may take place due to this.
VIII. Emotions: Self
control is essential in effective communication. Messages are likely to be
distorted when it is influenced by emotions of both sender and receiver.
IX. Poor
retention: when people forget the messages reaching them, the need arises to
repeat the message using more than one media of communication for the same message.
It should also be noted that about 80% of the messages is lost in each
transmission.
X. Poor
listening: Poor listening defeats the very purpose of communication. It leads
of poor retention and incomplete messages reception. Receivers should be encouraged
to be attentive listeners.
3. Organizational Barriers: Organisational
barriers arise due to defects in the organization structure and the
communication system of an organization:
I. Hierarchical
distance: Downward communication promotes hierarchical distance. The chances of
information being filtered are more at this structure, because there are
several layers. Information received from the top may not reach at bottom in
the same shape. The information gets coloured which brings hierarchical distance.
II. Diversion: Diversion
of information is also one of the causes which brings barrier to communication
process. For example sometimes a manager diverts the information meant for one
person or group to another.
III. Colouring: Information
are also coloured by the manager intentionally with a view to twist the
situation in their favour. For example, an office may quote his subordinate
wrongly, to spoil his career or his chance of promotion or his image in the
eyes of the boss.
IV. Status
barriers: Status is a barrier of communication in a formal organization.
Organizational interaction and communication are influenced by the status and
the expectations.
V. Goal
conflicts: Goal conflict acts as communication reducers. Different goal lead to
bifurcation of interest. Due to this communication suffers.
VI. Filtering: Filtering
means manipulation of facts by the sender in such a way that the receiver it
favourably. This happens more often in case of upward communication when the
subordinates try to please their boss. The result is communication of
incomplete or bias information.
VII. Insufficient
period for adjustment: People take their own time to adjust. When the purpose
of communication is to bring about changes, sufficient time should be given to
the employees to adjust themselves to ensure communication.
4. Semantic Barriers: Semantic means
the relationships of signs of their reference. Semantic barrier arises from the
disadvantages of the symbolic system. Symbols have got number of meaning and one
has to choose any one of them according to the requirement of communication.
Hence, a meaningful distinction should be made between inferences and facts.
Semantic refers
to the study of relationship of words and signs. It arises from the
disadvantage of symbolic system. Symbol or the language is the most important
tool of communication which has to be used very carefully:-
I. Words with
different meaning: Some words convey more than one meaning. When the receiver
assigns a different meaning to a word than what the sender intended, there
occurs mis-communication.
II. Denotation
and connotation: Words have two types of meaning. Denotation and connotation. Denotation
is the literal meaning of the words connotation are the suggestive meaning of
the words. Connotation is the suggestive meanings of the words. Connotation may
be positive or negative.
III. Offensive
style of communication: Badly expressed messages lose their impact. Offensive
style of communication leads to communication breakdown causing loss of time
and money.
IV. Wrong
assumptions: Communication should not be based on assumption as it may lead to
wrong interpretation. All possible efforts should be made to clarify
assumptions.
V. Selective
perception: many a time the message is decoded by the receiver in a way which
may be selective. In other words most of the receivers protect their own
interest and expectations leading to a particular type of feed back which
becomes a communication problem.
5. Mechanical Barriers: Mechanical
barriers include inadequate arrangement for transmission of news, facts and
figures. Example poor office layout and defective procedure and the use of
wrong media led to poor communication.
I. Information
overload: Excess of communication is called information overload. Brevity is
the soul of communication. The receiver cannot comprehend and absorb beyond his
mental capacity. His mind will remain closed for the excess part of the
communication. Therefore one should be brief and to the point.
II. Loss of
transmission: When messages are transmitted from person to person they are
filtered. In other words they are diluted and distorted on the way. In oral
communication about 30% of the information is lost in each transmission.
Steps to
overcome the barriers of communication in an organization
In order to remove barriers to
communication an open door communication policy should be prepared and followed
by managers at all levels. The superiors in the organization must create an
atmosphere of confidence and trust in the organization so that the credibility
gap may be narrowed down. Major efforts in this direction are:
1. Two-way communication: The
organization’s communication policy should provide for a two-way traffic in
communication upwards and downwards. It brings two minds closer and improves
understanding between the two parties the sender and the receiver. There should
be no communication gap.
2. Strengthening Communication Network: The
communication network should be strengthened to make communication effective.
For this purpose the procedure of communication should be simplified, layers in
downward communication should be reduced to the minimum possible.
Decentralization and delegation of authority should be encouraged to make
information communication more efficient.
3. Promoting Participative Approach: The
management should promote the participative approach in management. The
subordinates should be invited to participate in the decision making process.
It should seek cooperation from the subordinates and reduce communication
barriers.
4. Appropriate Language: In communication
certain symbols are used. Such symbols may be in the form of words, pictures
and actions. If words are used, the language should be simple and easily
comprehensible to the subordinates. Technical and multi-syllable words should,
as far as possible be avoided. The sender must use the language with which the
receiver is familiar.
5. Credibility in Communication: One
criterion of effective communication is credibility. The subordinates obey the
orders of their superior because they have demonstrated through their actions
that they are trustworthy. They must practice whatever they say. The superior
must also maintain his trust worthiness. If the superior is trusted by the
subordinates, communication will be effective.
6. Good Listening: A communicator must be
a good listener too. A good manager gives his subordinates a chance to speak
freely and express their feelings well before him. The manager also gets some
useful information for further communication and can also have a better
understanding of the subordinates needs, demands etc.
7. Selecting on Effective Communication
Channel: To be effective the communication should be sent to the receiver
through an effective channel. By effective channel mean that the message
reaches its destination in time to the right person and without any distortion,
filtering or omission.
8. Preventing Predictable Decision Making
Errors: Predictable errors in decision making are preventable errors.
And a few simple techniques can help in clear of the most common wrong turns in
decision making.
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